Orcas Island Getaway FAQ

WHERE CAN WE FIND YOUR RESERVATION RATES AND AVAILABLE DATES?

See our rates on the properties pages by selecting dates of interest.
Taxes: 10.1% Sales and Lodging Tax on stays 29 days or less
Damage Protection: $59 (covers up to $1,000 in accidental damage).
- As an alternative damage option, guests can choose a $500 refundable damage deposit.
Pet Fee: +$80 for up to 2 dogs. Please read through our Pet Policy & Pricing for more details.
Check-In: 4PM | Check-Out: 10AM

DO YOU OFFER DISCOUNTS ON MULTI-NIGHT STAYS?

Yes, we have discounts off the nightly rate starting at 7 consecutive nights. Rates are automatically updated in the quote module for each property.

IS THERE A MINIMUM STAY LENGTH?

We have a 2-night minimum stay at our properties with Orcas Island Getaway, except our West Sound property, which is a 7-night stay during the summer.
1-night options are sometimes available if between two existing reservations. Please contact us if interested.

HOW IS CELL RECEPTION AND WI-FI?

Most parts of the island (outside of the Ferry Landing and Eastsound Village) tend to not have great cell reception, if any at all. Cell reception at our @ Bracken Fern location is strong with most carriers (since we're located just 1 mile from Eastsound Village), however @ Rosario, @ Enchanted Forest and @Rosario Sea Views have strong signal with T-Mobile and varying signal with Verizon. All properties offer complimentary Wi-Fi for guest access.

DO YOU ACCEPT PETS?

Orcas Island Getaway is a dog-friendly home. Please see our Pet Policy & Pricing for details for full details of our pet policy as we do have some requirements your dog must meet to be approved as a guest, as well as a $80 pet fee during your stay.
Unfortunately, other pets, including cats, birds, snakes, bears and giraffes are not allowed, though we're sure they would enjoy spending time in the islands.

WHAT ARE YOUR RENTAL TERMS?

Full details about our Terms & Conditions of rental can be found here.

WHEN IS PAYMENT DUE FOR RESERVATIONS?

Full payments are due at the time of booking. Bookings are confirmed and marked on the calendar with acceptance of our Terms & Conditions and completed payment of reservation dates.
If you are making a reservation more than six months in advance, contact us for the opportunity to split payments for your reservation. Just reach out if you would like to take advantage of the split payment option.

HOW DOES YOUR DAMAGE PROTECTION OR DAMAGE DEPOSIT WORK?

Damage Protection: $59 Damage Protection for accidental damages up to $1,000.
- Damage Protection does NOT cover excess trash, theft, intentional abuse or damages caused by pets.
- Damages above $1,000 are the responsibility of the guest.
Damage Deposit: Alternatively, guests may choose to pay a $500 fully refundable Damage Deposit at the time of booking. Housekeeping provides us an update as soon as they arrive and inspect the property. We issue the refund same day as departure, and it typically takes 3-5 business days for the funds to post back to your account.

HOW DO WE GET TO ORCAS ISLAND?

Most people travel to Orcas Island on the Washington State Ferry system, departing Anacortes, WA Ferry Terminal. It's about a 60 minute sailing from Anacortes to Orcas Island, with some of the most spectacular scenery in the country! As the saying goes "Half the fun is just getting here!"
There are also two airlines with regularly scheduled service to Orcas Island:
- Kenmore Air, which offers flights from several locations, including Boeing Field (King County Regional Airport) in Seattle.
- San Juan Airlines, which travels primarily from Bellingham, WA

HOW DO WE GET INTO THE HOUSE WHEN WE ARRIVE?

We utilize a keyless entry system for our vacation rentals. Each guest will have a unique 10-digit code specific to their reservation. This code is time-activated at the start of the reservation & the code automatically disables at departure dates/times. No more hassling with trying to meet up to provide keys for access or scheduling a time to drop keys off.

Come and go as you please with the ease of mind and the convenience of keyless entry.

DO YOU HAVE A WELCOME BOOK AT THE PROPERTY?

Yes, we have a Welcome Book in the home, and we also make it available online about a week ahead of your reservation so you can become familiar with the various amenities and local attractions before you arrive - leaving more time to enjoy your stay once you get here.

HOW DO WE LEARN ABOUT DIFFERENT AMENITIES YOU OFFER?

Take a look at each property profile page that has a thorough description of the home and amenities offered.
Some of the things our guests have commented on include:
- Hot Tub
- Fully Stocked Kitchen including Starbucks Espresso Machine
- Excellent Entertainment Center with Streaming Media and audio
- Bluetooth Speakers for use
- Relaxing outdoor spaces
- Quality & Comfortable Furnishings

HOW UP-TO-DATE IS YOUR RESERVATION AVAILABILITY CALENDAR?

The reservation calendar is updated as soon as we receive a confirmed booking. Reservations move to unavailable (booked) on the calendar upon receipt of:
1. Completed Reservation Payments
2. Completed Guest Registration and acceptance of our Terms & Conditions.

WILL WE BE WORKING DIRECTLY WITH THE OWNER OR A PROPERTY MANAGER?

You'll be working directly with the owners of Orcas Island Getaway... Hi, we're Todd & Lori.

Some of the benefits of working directly with owners are that you'll have direct access to the ones who care the most about your stay.
We also know the properties and area well, so we can give you 'insider details' to help make your trip memorable. We truly want to deliver an exceptional experience for you. We’ve lived full-time on Orcas Island for nearly a decade.
Take a read through our reviews to see what you'll expect from working with us. Professional, friendly and prompt. That's our goal!

WHAT IF I NEED TO CANCEL AFTER BOOKING? WHAT'S YOUR CANCELLATION POLICY?

Greater than 60 days:
Should you need to cancel your reservation with more than 60 days notice prior to the arrival date, a cancellation fee of $50 + 3% card processing will be charged. All other funds will be refunded in the manner they were received. Please allow between 2 and 7 business days for the funds to appear on your card on file based on financial institutions’ processes.
Less than 60 days:
Reservations canceled within 60 days of reservation dates are not eligible for a refund for the nightly rates under any circumstance. However, the Cleaning Fee and Damage Deposit will be refunded in full less 3% card processing fee.
Changes or Modifications to your existing reservation
In the event your travel plans change and you decide to modify a reservation, the following will apply:
Greater than 60 days until your arrival date:
- Should you need to modify your reservation with 60 or more days remaining until your check-in date, a reservation change fee of $50 will be assessed.
Less than 60 days until your arrival date:
- If your arrival date is less than 60 days, no modifications or changes are allowed and the reservation is non-refundable.

Are you familiar with Trip Insurance? Several companies offer this protection at an affordable rate, and www.insuremytrip.com offers the chance to compare several companies at once. We have no affiliation or marketing relationship with any of these companies - we just think it's a great idea for guests concerned about unforeseen circumstances. Remember, if you're not purchasing insurance for your trip, then you're self-insuring your trip in the case of cancellation outside of the cancellation timelines.

IS ORCAS ISLAND GETAWAY LICENSED AND PERMITTED AS A VACATION RENTAL?

Yes, Orcas Island Getaway holds a Washington State Business License and a San Juan County Vacation Rental Permit and pays Sales & Lodging Tax.

Why is this important? (See this article "Crack down on illegal vacation rentals" in the Islands Sounder)

Homes being offered as a vacation rental (also referred to as "short-term" or "transient" rentals) are considered commercial businesses.
These businesses must be licensed and they must have the necessary permitting to operate as a vacation rental.
Vacation Rentals must collect and remit sales and lodging taxes to the state/county for each guest as well.
- State and Local government agencies are taking a more aggressive stance towards properties that are not compliant. Guests booking at properties without the proper licenses and permits are putting themselves in a risky position if their property is issued a "cease operations" by the governing authorities.

Orcas Island Getaway @ Bracken Fern: Vacation Rental Permit # PCUP 00-14-0017
Orcas Island Getaway @ Rosario: Vacation Rental Permit # PCUP 00-17-0020
Orcas Island Getaway @ Rosario Sea Views: Vacation Rental Permit # PCUP 00-18-0031
Orcas Island Getaway, LLC's Washington State Business License is UBI# 604 266 429
Orcas Island Getaway @ Enchanted Forest: Vacation Rental Permit # PPROV0-18-0034

WHAT ELSE SHOULD I BE AWARE OF?

Maximum Occupancy:
- Up to 4 guests at Orcas Island Getaway @Bracken Fern (6 max incl. children upon approval)
- Up to 6 guests at Orcas Island Getaway @Rosario, @Rosario Sea Views and @West Sound

Children (no matter the age) are considered a person when it comes to maximum occupancy.

Check-in: 4:00 P.M.
Checkout: 10:00 A.M.
- To prepare the property for the next guests, we are often not able to accommodate early check-ins or late checkouts.
Smoking & Pet Policy:
- We are strictly a Non-Smoking property
- Dogs are considered on a limited basis (please see our Pet Policy & Pricing for details, fees, and inclusion in your rental agreement).

WHAT PAYMENT METHODS DO YOU ACCEPT?

We use an online payment processing that allows guests to complete payments securely online with major cards.

LOCATIONS

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