Orcas Island Getaway

FAQ & policies

Questions, answered.

Policies at a glance

  • Minimum stay2 nights. We can sometimes do 1 night when it fills a single night between two existing bookings. Email us to ask.
  • Check-in / outCheck-in is 4 PM and check-out is 10 AM. Keyless keypad entry uses a code unique to your stay.
  • DogsWelcome with prior approval: up to 2 dogs, $80 pet fee per stay. Dogs must be at least 1 year old, spayed or neutered, and up to date on vaccinations and flea control. Dog policy
  • Cleaning feeThe cleaning fee varies depending on your property. Please use the quote form to see those details based on the property.
  • Damage protectionEach stay includes damage protection or a refundable damage deposit.
  • TaxesSales and lodging tax of 10.35%.
  • Cancellation

    If you cancel more than 60 days before arrival, we keep a cancellation fee of 10% of the reservation amount (not including the cleaning fee or taxes) and refund the rest, including the cleaning and damage protection fees. If you cancel within 60 days of arrival, the nightly rate isn’t refundable, and the cleaning and damage protection fees are refunded. Within 60 days, we can’t make changes.

    Summer and holiday stays are the exception: a stay with any night from Memorial Day through Labor Day, or one that includes December 25 or January 1 (including arriving or departing that day), isn’t refundable for any reason and can’t be changed. Nothing is refunded, including the cleaning fee, damage protection fee and taxes.

    A change to any other stay, 60 or more days before arrival, carries a $50 change fee. Rescheduling counts as a change. We can’t move a stay to new dates if it falls in the summer and holiday period, or if it’s within 60 days of arrival. In those cases the cancellation terms apply.

    We recommend trip insurance (opens in a new tab) (we’re not affiliated) for every stay.

  • SmokingNon-smoking homes.

Frequently asked questions

Where can we find rates and available dates?

Live rates and availability are on our booking page. We offer discounts off the nightly rate starting at 7 consecutive nights; they’re applied automatically in your quote. Taxes and any damage-protection charge are added in that quote.

Is there a minimum stay?

Yes, 2 nights. A 1-night stay is sometimes possible when it fills a single night between two existing bookings. Contact us if you’re interested.

What are check-in and check-out times?

Check-in is 4 PM and check-out is 10 AM. Saturday is the only day of the week we can’t accommodate check-ins or check-outs. To prepare the home for the next guests, we often can’t offer early check-in or late checkout.

How do we get into the house?

Every home has keyless entry. You’ll get a unique 10-digit code for your reservation, so there’s no meeting up to hand over keys.

How many guests can stay?

Up to 6 guests at Rosario and Rosario Sea Views. Up to 4 guests at Bracken Fern. Children of any age count toward maximum occupancy.

Do you accept pets?

All our homes are dog-friendly, with prior approval. The pet fee is $80 for up to 2 dogs per stay. Dogs must be at least 1 year old, spayed or neutered, and up to date on flea control and vaccinations. Other pets, including cats, aren’t allowed.

We provide dog beds, food dishes, toys, and dog towels and furniture covers. We ask that you cover furnishings, never leave dogs unattended in the home unless crated, pick up all waste, and mind the neighborhood noise ordinance. There’s an off-leash dog park next to Buck Park on Mt. Baker Road, and Pawki’s in Eastsound has toys and treats.

How are cell reception and Wi-Fi?

All homes have complimentary Wi-Fi from Rock Island, the local island internet provider. Much of the island outside Orcas Landing and Eastsound has weak or no cell reception. At Bracken Fern, 1.3 miles from Eastsound, signal is strong with most carriers; at Rosario and Rosario Sea Views it’s strong with T-Mobile and varies with Verizon.

When is payment due?

Full payment is due at booking, and your dates are confirmed once payment is complete and you’ve accepted our rental terms. Booking more than six months ahead? Contact us about splitting your payment. We accept major cards through secure online payment.

What’s your cancellation policy?

If you cancel more than 60 days before arrival, we keep a cancellation fee of 10% of the reservation amount. The cleaning fee and taxes aren’t included in that 10%. We refund the rest, including the cleaning and damage protection fees.

If you cancel within 60 days of arrival, the nightly rate isn’t refundable. The cleaning and damage protection fees are refunded.

Summer and holiday stays are the exception: a stay with any night from Memorial Day through Labor Day, or one that includes December 25 or January 1 (including arriving or departing that day), isn’t refundable for any reason and can’t be changed. The nightly rate, cleaning fee, damage protection fee and taxes aren’t refunded.

A change to any other stay, 60 or more days before arrival, carries a $50 change fee. Within 60 days, we can’t make changes. Rescheduling counts as a change. We can’t move a stay to new dates if it falls in the summer and holiday period, or if it’s within 60 days of arrival. In those cases the cancellation terms apply.

We recommend trip insurance (opens in a new tab) for every stay. If you don’t buy it, you’re self-insuring your trip. We’re not affiliated, and any claim is between you and the insurer.

How do we get to Orcas Island?

Most guests take the Washington State Ferry from Anacortes, about a 60-minute sailing with spectacular scenery. Two airlines also fly to Orcas: Kenmore Air (including from Boeing Field in Seattle) and San Juan Airlines (mainly from Bellingham).

Is there a welcome book?

Yes. There’s one in each home, and we share it online about a week before your stay so you can get to know the amenities and local attractions ahead of time.

Will we work with the owners or a property manager?

With us, the owners. You get direct access to the people who care most about your stay, and we know the homes and the island well. We’ve lived on Orcas Island full time since 2015.

Are you licensed and permitted?

Yes. Orcas Island Getaway, LLC holds a Washington State business license (UBI 604 266 429) and a San Juan County vacation rental permit for each home, and pays sales and lodging tax.

  • @ Bracken Fern: PCUP00-14-0017
  • @ Rosario: PCUP00-17-0020
  • @ Rosario Sea Views: PCUP00-18-0031
Can we smoke at the homes?

No. All our homes are strictly non-smoking.

Still have a question? Get in touch.